Frequently Asked Questions
Everything you need to know about your Rieker shopping experience.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the tags are still attached to receive a full refund.
Are Rieker shoes true to size?
Most Rieker shoes follow standard European sizing. We recommend consulting our detailed size guide on each product page to find your perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your shoes water-resistant?
Many Rieker styles feature the Rieker-Tex membrane, which provides water-resistance and breathability. Specific product descriptions will indicate if a model includes this feature.